Quicken Loans uses Rocket Mortgage to approve mortgages quickly and easily. On the other hand, Rocket Mortgage is a company created by Quicken Loans to help improve the online mortgage application process. Quicken Loans operates entirely independently from Rocket Mortgage and your loan application process could just be with Quicken Loans. Quicken Loans is a mortgage lender and has its own website. But there is a clear distinction between the two. It may seem confusing to see two related mortgage companies operating separately. Generally, online reviews are only posted if a company performs exceptionally well or customers are very unsatisfied. With any company, some percentage of customers will take issue with their service. Quicken Loans originated 541,000 mortgages in 2019, which is the most in the US. This results in user credit scores temporarily decreasing without receiving a mortgage. Unfortunately, some customers have had issues where they believed that they should have been approved, but Quicken Loans rejected loan applications late into the loan process. Uncertain Loan Approval: Quicken Loans performs a hard inquiry on your credit score, which may have a negative impact.Before submitting your contact information, you may consider speaking with a mortgage expert to ask questions. ![]() Contact Information Usage: Some users have reported that after submitting their contact information, they are repeatedly contacted by both Quicken Loans and third-party mortgage companies.The most common complaints include the following issues: Quicken Loans is the largest mortgage provider in the country, but their customer satisfaction is mixed. Better Business Bureau: 3.34/5 from 1,790 reviews.
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